Care Plan Terms and Conditions

A link to this page is included in my Quarterly Client Newsletter.

Care Plan Payment

Care Plans paid monthly require automated monthly credit card payments; a subscription is set up using my credit card processor. You'll receive a monthly receipt from Stripe. I do not accept Venmo, Zelle, PayPal, CashApp, etc. for monthly payments.

Annual Payment: If you prefer to pay annually, you'll receive one month for free. Annual payments can be made by check, credit card or Zelle.

Immediate Tasks done by KMS

Once signed up for Care Plan service, a new user name/pw will be created for KMS to use for any work performed on your site.

Two or more plugins that help provide capability to run malware scans and monitor your site remotely will be installed. Scans start running the first day.

A full backup will be taken.

Care Plans include the following

Care Plans include daily backups, daily malware scans, database optimization, reporting, and updates to WordPress core and plugins as soon as they happen. Automatic monthly reports have scheduled to be emailed on the first of each month.

Care Plans also include Site Update Minutes (ex: updating existing content or adding something new). Requests for updates are handled in received order. Requests must be provided via email; texts are not accepted. Updates are done during the business week; no updates done on weekends.

KMS makes every effort possible to handle emergency requests.

Unused minutes can be rolled over to the next month, but you can only bank up to 3 rolling months of minutes. On the fourth month, minutes from the third month back expire. There are no refunds on unused minutes. Extra time spent over your allotted minutes will be billed to you at my normal hourly rate ($68/hour) to the credit card on file at the time of overage.

Care plans also include answers to your Technical Questions (ex: review of sketchy emails, domain issues, marketing questions). I prefer to answer questions via email (call if the question or possible answer may be lengthy). Calls typically need to be scheduled. This does not include any actual work on your site, nor does it include any training. There are NO rollovers on Technical Questions time, nor refunds on unused time.

Requesting site updates or asking technical questions

Requests for updates, and technical questions need to be emailed (not texted) to kerri@kerrimarvelservices.com - There is no special form to use. Texting should be reserved for emergencies, such as your website is down. KMS will respond within 4 to 6 business hours (typically sooner) to confirm receipt, and advise when your requested work will be completed. Requests for updates are handled in received order. KMS makes every effort possible to handle emergency requests.

Care Plans DO NOT cover the following

Update Minutes do not include everything. These tasks would be billable work, at my hourly rate of $68/hour.

Examples of Tasks not covered are:

• Google Tag Manager snippets (precise instructions required)
• SEO Title Tags and Meta Descriptions, and other SEO
• Google Analytics/Google Search Console errors and changes
• Uploading a fresh Sitemap to Search Console
• Changing email providers
• Annual/monthly premium theme or plugin costs
• Domain and Hosting provider changes
• Hosting or domain registration costs and renewals
• Building or refreshing new websites is not covered
• Creating social media profiles
• Creating Google Business Profile
• Logo or Business Card Design

Special Projects are also not covered. 

Examples of Special Projects are:

• New Websites
• Refreshed Websites
• Creating or implementing an SEO strategy
• Creating blog post content
• Extensive image optimization for photo galleries
• Specialty SSL installations
• Extensive plugin research

In the event your site uses premium themes or plugins when you start services with KMS, and/or the license needs to be renewed, KMS will work on your behalf to get it renewed.

Other Things That Can Happen

The "life" of a plugin can end; the most common way this happens is if the plugin becomes "abandoned", per the WordPress Plugin Repository, or sometimes even removed. This means no new updates will ever come, making the plugin potentially unstable as WordPress core continues its update journey, and possibly even dangerous, as plugins that don't get updated periodically become susceptible to hackers, or to a breakage in your website. In the event of an abandoned plugin, KMS will attempt to find a new one to replace it. If the new one is a premium plugin, new costs will be necessary. Typically, these costs run $35-80 per year per website. This work would apply to your Site Update minutes.

Additionally, even WordPress core or theme updates may "break" a site. In the event of this happening, KMS will investigate what caused it (typically by disabling plugins one by one until the culprit is found), and work to resolve the issue. This work applies towards Site Update minutes, but can be slow and tedious and may go over your available minutes (the remaining time becomes billable).

Note that no protection is 100% foolproof, especially as computer hackers get more sophisticated. However, the act of monitoring your site for changes, and running malware scans significantly lessons the chances. If you notice something is wrong with your site, contact me immediately. Typically I’ll notice an issue before you do and act accordingly. If your site is damaged, usually restoring a backup from a point before the suspected damage is all that is needed. There are many reasons a site may act abnormally that is not from a hack, such as an obsolete plugin, or a newly updated theme (and lots more reasons) – I will do everything I can to get your site back to where it should be, but in the event I can’t find the issue and suspect true hacking that a restored backup doesn’t fix, (although this is extremely rare), I will submit your site to get professionally cleaned - which usually runs between $100-200. This is not covered by the Care Plan and will be billed to you via separate invoice.

Termination of Care Plan

Terminating Care Plan service requires 30-days' written notice (email is fine). If an annual payment was made, a prorated refund beginning after the 30-days' notice will be provided via KMS company check, and mailed. Restarting a plan will incur currently published pricing.

Last updated: August 28, 2025

These terms are subject to change at any time. A link to this page is included with my Quarterly Client Newsletter.